Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 13:37 UTC
Identified - We have identified an error in the code that could potentially explain those crashes. We are deploying a Hotfix in a handful of servers overnight and will decide in the coming days if it's a fix we should deploy everywhere or not.
Jun 20, 19:23 UTC
Investigating - In rare instances, our live stream (media gateway) servers using our latest software version can result in a reboot of the service, affecting all listeners connected to that server. Listeners dropped during the reboot will reconnect to other servers but in some circumstances may have trouble reconnecting.

We know that this issue is related to the new code, but haven't yet identified how to reproduce the issue. We are working on a release to fix it.

Jun 17, 15:59 UTC
Identified - We have identified a data display issue with Console Live Analytics that is causing users to get no data for queries made issuing dates of May 25th onward. Our team is working actively to mitigate the issue.
Please note:
- No data loss has occurred as a result of this issue
- This issue does not affect WCM data in any way, only data display for Console Live Analytics
More information to come.

May 31, 17:10 UTC
Update - Our team has scoped out several initiatives to improve the inner workings of our various data query mechanisms. These initiatives are currently in the planning phase and could take several weeks to be finalized and deployed to our platform.
In the mean time, client might still experience sporadic problems (No data or Errors) in the UI during certain peak hours (usually between 13:00 to 16:00 UTC and 19:00 and 21:00 UTC).
We continue to apply mitigation measures where and when we can to eliviate the situation until the optimization initiatives can be deployed.

May 26, 20:59 UTC
Update - We are seeing another spike of data query request timing out and causing display issues in our various UI. Our team is currently evaluating further mitigation measures.
More information to follow.

May 25, 18:32 UTC
Update - Our monitoring has shown that data queries to our various products are running as except for peak usage hours which occur in North American morning (from 13:00 to 16:00 UTC which is around 9:00 to 12:00 EST). Users running large queries during those times might experience issues where they get an error message or "No Data" as a result of the query. We advise these users to wait a few minutes and retry their query.
Our teams have identified several data optimization initiatives which are being added to our various development sprints. The situation should improve as these initiatives are deployed over the coming days.
More information to follow.

May 17, 15:06 UTC
Identified - We have identified the cause of the issue and area applying mitigation measures.
The majority of queries should be running a bit smoother now and data should be showing. Large queries might still have issues completing. If your query results in No Data, please wait a minute and re-run your query. The situation should improve in the following hours.
More information to follow.

May 12, 22:06 UTC
Investigating - We have become aware of an issue with some of our data mechanisms which is causing certain user interfaces to be slow or show no data when making queries. Please note that no data loss is being incurred by this issue.

Affected components are as follows:
- Podcast Metrics
- Webacst Metrics
- Streaming Metrics (excluding Realtime stats and audience pages)
- Tap Forecasting
- Tap Explore

More information to come.

May 12, 20:17 UTC
Update - We have deployed platform update that allows us to improve reporting capabilities. It is now possible to run reports with a start date that is up to 13 months in the past. However, the report's end date will be capped at a maximum of 90 days from the start date. This means that users wishing to run reports that cover a year can now do so by running 4 separate reports.
Users who are in need of reporting coving more than 13 months in the past are instructed to communicate with our Support Team (supportdesk@tritondigital.com).
More information to follow.

May 19, 19:29 UTC
Identified - As part of a previous incident (https://status.tritondigital.com/incidents/8my5chtpbpxw), the team had put in place a mitigation mechanism to restrict Tap Explore queries to be a maximum of 90 days in the past. Since the data display issues were resolved, the incident was closed but the temporary measure of limiting query periods to 90 days is still in effect to ensure product stability.
However, work is still being done to restore capabilities for larger queries.
To make tracking of the temporary limitation easier, we are moving this to its own incident.
At present, we cannot give an ETA of when this limitation will be removed.
More information to follow.

Apr 29, 20:35 UTC
AMERICAS Operational
90 days ago
99.99 % uptime
Today
East - Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
West - Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Delivery Operational
90 days ago
99.99 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-Demand Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Yield-Op Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Legacy Tap UI Operational
90 days ago
100.0 % uptime
Today
TAP UI Operational
90 days ago
100.0 % uptime
Today
Tap Reporting Operational
90 days ago
100.0 % uptime
Today
Tap Reporting - Inventory Availability Forecasting Operational
90 days ago
100.0 % uptime
Today
Tap Explore Operational
90 days ago
100.0 % uptime
Today
Media Buying API ? Operational
90 days ago
100.0 % uptime
Today
Order Management System (OMS) Proxy Operational
90 days ago
100.0 % uptime
Today
Yield-Op UI Operational
90 days ago
100.0 % uptime
Today
Yield-Op Analytics Dashboard (Rill) Operational
90 days ago
100.0 % uptime
Today
Yield-Op Scheduled Reports Operational
90 days ago
100.0 % uptime
Today
3rd Party Trackers & Programmatic Impressions Operational
90 days ago
100.0 % uptime
Today
Metrics API (Advertising + Measurement) Operational
90 days ago
100.0 % uptime
Today
Podcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Streaming Metrics UI Operational
90 days ago
100.0 % uptime
Today
Webcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Webcast Metrics API Operational
90 days ago
100.0 % uptime
Today
Data Collection Services (LT / LC) ? Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management Portal Operational
90 days ago
99.97 % uptime
Today
Omny Studio Management API Operational
90 days ago
99.97 % uptime
Today
Omny Campaign Manager Operational
90 days ago
100.0 % uptime
Today
Omny.fm Publishing Operational
90 days ago
99.97 % uptime
Today
Single Sign On Services Operational
90 days ago
100.0 % uptime
Today
Login services Operational
90 days ago
100.0 % uptime
Today
Custom Reports Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Forecasting Tool Operational
90 days ago
100.0 % uptime
Today
Triton Console Operational
90 days ago
100.0 % uptime
Today
3rd party cookie synchronization Operational
90 days ago
100.0 % uptime
Today
Omny Studio Webhooks Service Operational
Data Export Services Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
99.99 % uptime
Today
Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Delivery Operational
90 days ago
99.99 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-Demand Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Yield-Op Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Legacy Tap UI Operational
90 days ago
100.0 % uptime
Today
Tap Reporting Operational
90 days ago
100.0 % uptime
Today
Tap Reporting - Inventory Availability Forecasting Operational
90 days ago
100.0 % uptime
Today
Tap Explore Operational
90 days ago
100.0 % uptime
Today
Media Buying API Operational
90 days ago
100.0 % uptime
Today
Order Management System (OMS) Proxy Operational
90 days ago
100.0 % uptime
Today
Yield-Op UI Operational
90 days ago
100.0 % uptime
Today
Yield-Op Analytics Dashboard (Rill) Operational
90 days ago
100.0 % uptime
Today
Yield-Op Scheduled Reports Operational
90 days ago
100.0 % uptime
Today
3rd Party Trackers & Programmatic Impressions Operational
90 days ago
100.0 % uptime
Today
Metrics API (Advertising + Measurement) Operational
90 days ago
100.0 % uptime
Today
Podcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Streaming Metrics UI Operational
90 days ago
100.0 % uptime
Today
Webcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Webcast Metrics API Operational
90 days ago
100.0 % uptime
Today
Data Collection Services (LT / LC) Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management Portal Operational
90 days ago
99.97 % uptime
Today
Omny Studio Management API Operational
90 days ago
99.97 % uptime
Today
Omny Campaign Manager Operational
90 days ago
99.97 % uptime
Today
Omny.fm Publishing Operational
90 days ago
99.97 % uptime
Today
Single Sign On Services Operational
90 days ago
100.0 % uptime
Today
Login services Operational
90 days ago
100.0 % uptime
Today
Custom Reports Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Forecasting Tool Operational
90 days ago
100.0 % uptime
Today
Triton Console Operational
90 days ago
100.0 % uptime
Today
3rd party cookie synchronisation Operational
90 days ago
100.0 % uptime
Today
TAP UI Operational
90 days ago
100.0 % uptime
Today
Omny Studio Webhooks Service Operational
Data Export Services Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
99.8 % uptime
Today
South East & Pacific - Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
South - Live Streaming Delivery Operational
90 days ago
93.29 % uptime
Today
Podcast Delivery Operational