We are investigating a previously undiscovered issue in Station Manager 5.5. Under very rare circumstances, Station Manager version 5.5 may encounter an error while trying to interact with Triton Backend Services, resulting in the program becoming unable to initiate streaming of stations. Users will then see the following error in the Station Manager logs: “Error - Module=SmIdProvider : Problem communicating with dedup service”. If you encounter this error, we advise to downgrade the installed version of Station Manager to version 5.2.6 (available here: https://help.tritondigital.com/docs/sm-release-notes). Make sure to create a backup of the configuration files , uninstall SM and install version 5.2.6. Contact Customer Support (supportdesk@tritonditigal.com) should you require help. Pleas note that we do not advise a preemptive downgrade. SM 5.5 contains several important features and fixes which SM 5.2.6 does not have. A downgrade should only be applied if the aforementioned error is present and stations are not streaming. Our team is currently working on a hotfix. More information to come.
Posted Apr 01, 2026 - 23:35 UTC
This incident affects: AMERICAS (Live Streaming Delivery - East, Live Streaming Delivery - West), EMEA (Live Streaming Delivery), and APAC (Live Streaming Delivery - South East & Pacific).