Our monitoring has shown that the fix was successful. This incident is considered resolved.
Posted Oct 23, 2024 - 21:11 UTC
Monitoring
The remaining flights being affected by this issue have been fixed and should now be delivering as intended. We will continue to monitor the situation closely.
Posted Oct 22, 2024 - 22:18 UTC
Identified
Some flights were found to still be affected by this issue. We are actively working on fixing these asap.
Posted Oct 22, 2024 - 20:34 UTC
Monitoring
At 00:00 UTC yesterday, our team re-published all flights affected by this incident. Delivery of the affected flights has resumed. We are monitoring the situation closely. More information to come.
Posted Oct 22, 2024 - 17:52 UTC
Update
A UI fix for Tap was deployed. Flights should no longer be displaying the "Creative not live" error. As a second step to resolution, our team is currently working on re-publishing all affected flights so that delivery can begin. More information to come.
Posted Oct 21, 2024 - 19:57 UTC
Identified
We have identified an issue with the Triton Creative Manager where creatives uploaded since 14:30 UTC will be giving an error in Tap stating that the "Creative is not live". This incident is affecting the flight's delivery if it was published after 14:30 UTC. Said differently: If a flight was published after 14:30 UTC, delivery stoped. Flights published before 14:30 UTC today are delivering as expected. Our team is actively working on a fix.