This incident is resolved. The services ran smoothly over the last ~10 hours.
Posted Aug 07, 2026 - 20:44 UTC
Update
We are continuing to monitor for any further issues.
Posted Aug 07, 2026 - 11:02 UTC
Update
A fix has been implemented and we are monitoring the results.
Posted Aug 07, 2026 - 11:00 UTC
Monitoring
We identified a potential root cause and have taken actions to mitigate it. Our services are back to normal operational state and we will keep monitoring and investigating our services closely over the next 12 hours.
Meanwhile, we can share that the overall effect has been quite limited for listeners as we have a total amount of concurrent listeners on the platform inline with the number we had last week at the same time.
Posted Aug 07, 2026 - 10:54 UTC
Update
We are continuing to investigate this issue.
Posted Aug 07, 2026 - 09:00 UTC
Update
We are continuing to investigate this issue.
Posted Aug 07, 2026 - 07:58 UTC
Update
We are continuing to investigate this issue.
Posted Aug 07, 2026 - 07:54 UTC
Update
We are continuing to investigate this issue.
Posted Aug 07, 2026 - 07:52 UTC
Investigating
We are aware of an issue affecting the performance of our Playing Services, which may result in delayed responses or, in some cases, failed requests. Our team is actively investigating the issue and working to identify the root cause. We will provide further updates as more information becomes available.
Posted Aug 07, 2026 - 07:50 UTC
This incident affected: AMERICAS (Live Streaming Delivery - East, Live Streaming Delivery - West), EMEA (Live Streaming Delivery), and APAC (Live Streaming Delivery - South East & Pacific, Live Streaming Delivery - South).