This maintenance will start today (emergency mode), since the problem affected some stations where the audio stream was not available anymore via some servers, but undetected by the load balancer.
Posted Aug 03, 2022 - 18:19 UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 03, 2022 - 16:00 UTC
A software release will take place between August 3rd and August 10th.
Streaming delivery servers will be updated within the time window expected for scheduled maintenances under your SLA, unless we can re-route the traffic to other servers prior to the update.
This new release will introduce the following features and improvements:
- Fix for a corner case bug in High Availability
This new release will be introduced on the following services:
- Media Gateway (MG)
- Media Relay (MR)
In order to minimize potential listener impacts, live streaming (MG) maintenances are spread over 3 or 4 deployment phases (one per night). The redundancy in place for our streaming services provides non impacting experience for most listeners. During a maintenance window, selected live streaming instances (MG) stop accepting new listeners and route all new listener traffic to alternate streaming instances. During this period, active sessions are kept alive for a minimum of 12 hours. Long-duration listener sessions (>12h) will get disconnected. The Media Relay (MR) maintenances are spread in 2 phases and could impact all listenership for a few seconds if the service can't recover the stream within the set buffer time. In such case, the system will failover on the second Media Relay automatically.
Our team will be monitoring the situation closely throughout the scheduled maintenance.
If you have any questions or concerns, please feel free to reach out by opening up a ticket via our Support portal: http://support.tritondigital.com/.
Your Triton Digital Team
Posted Aug 03, 2022 - 14:28 UTC
This scheduled maintenance affected: EMEA (Live Streaming Delivery), APAC (South East & Pacific - Live Streaming Delivery, South - Live Streaming Delivery), and AMERICAS (East - Live Streaming Delivery, West - Live Streaming Delivery).