Single Sign-On service degraded

Incident Report for Triton Digital Platform Status

Resolved

This incident has been resolved.

Posted Sep 05, 2022 - 12:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 05, 2022 - 08:14 UTC

Identified

We have identified a database server showing a high load, causing the SSO service to malfunction.

Our technicians rebooted the server, and the service is now restored.

Posted Sep 05, 2022 - 08:14 UTC

Investigating

We are currently investigating an issue with the Single Sing-On service, users might experience login errors on websites like Triton Digital Console and Legacy TAP.

Our technicians are working on restoring the service as soon as possible.

More information will follow.

Posted Sep 05, 2022 - 07:52 UTC

This incident affected: EMEA (Single Sign On Services), AMERICAS (Single Sign On Services), and APAC (Single Sign On Services).