Monitoring - A fix has been applied. Manadge UI is once again allowing users to log in and is displaying data properly.
We are monitoring the situation closely.
Apr 16, 2026 - 21:47 UTC
We are monitoring the situation closely.
Apr 16, 2026 - 21:47 UTC
Investigating - We are investigating an issue preventing users from logging into the Manadge UI. Our team is actively working on a solution.
Note that this incident is not affecting programmatic ad delivery.
More information come.
Apr 16, 2026 - 20:56 UTC
Note that this incident is not affecting programmatic ad delivery.
More information come.
Apr 16, 2026 - 20:56 UTC
Identified - We have identified the necessary fix to implement in Station Manager. Once the bug fix goes through our QA phase, a new version of SM will be released on our User Guide pages. We will update this incident with the necessary information at that time.
More information to come.
Apr 14, 2026 - 21:45 UTC
More information to come.
Apr 14, 2026 - 21:45 UTC
Update - We have deployed a partial fix for the issue in our back end services. This should remove the need for downgrading to Station Manager 5.2.6.
A coming update to Station Manager will further improve things.
More information to come.
Apr 03, 2026 - 00:34 UTC
A coming update to Station Manager will further improve things.
More information to come.
Apr 03, 2026 - 00:34 UTC
Investigating - We are investigating a previously undiscovered issue in Station Manager 5.5. Under very rare circumstances, Station Manager version 5.5 may encounter an error while trying to interact with Triton Backend Services, resulting in the program becoming unable to initiate streaming of stations. Users will then see the following error in the Station Manager logs: “Error - Module=SmIdProvider : Problem communicating with dedup service”.
If you encounter this error, we advise to downgrade the installed version of Station Manager to version 5.2.6 (available here: https://help.tritondigital.com/docs/sm-release-notes). Make sure to create a backup of the configuration files , uninstall SM and install version 5.2.6. Contact Customer Support (supportdesk@tritonditigal.com) should you require help.
Pleas note that we do not advise a preemptive downgrade. SM 5.5 contains several important features and fixes which SM 5.2.6 does not have. A downgrade should only be applied if the aforementioned error is present and stations are not streaming.
Our team is currently working on a hotfix.
More information to come.
Apr 01, 2026 - 23:35 UTC
If you encounter this error, we advise to downgrade the installed version of Station Manager to version 5.2.6 (available here: https://help.tritondigital.com/docs/sm-release-notes). Make sure to create a backup of the configuration files , uninstall SM and install version 5.2.6. Contact Customer Support (supportdesk@tritonditigal.com) should you require help.
Pleas note that we do not advise a preemptive downgrade. SM 5.5 contains several important features and fixes which SM 5.2.6 does not have. A downgrade should only be applied if the aforementioned error is present and stations are not streaming.
Our team is currently working on a hotfix.
More information to come.
Apr 01, 2026 - 23:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 03, 2026 - 10:00 UTC
Apr 03, 2026 - 10:00 UTC
Scheduled - A software release will take place between April 3rd 2026 and April 17th 2026
Streaming delivery servers will be updated within the time window expected for scheduled maintenances under your SLA, unless we can re-route the traffic to other servers prior to the update.
This new release will introduce the following features and improvements:
- Various fixes
This new release will be introduced on the following services:
- Media Gateway (MG)
- Media Relay (MR)
In order to minimize potential listener impacts, live streaming (MG) maintenances are spread over 3 or 4 deployment phases (one per night). The redundancy in place for our streaming services provides non impacting experience for most listeners. During a maintenance window, selected live streaming instances (MG) stop accepting new listeners and route all new listener traffic to alternate streaming instances. During this period, active sessions are kept alive for a minimum of 12 hours. Long-duration listener sessions (>12h) will get disconnected. The Media Relay (MR) maintenances are spread in 2 phases and could impact all listenership for a few seconds if the service can't recover the stream within the set buffer time. In such case, the system will failover on the second Media Relay automatically.
Our team will be monitoring the situation closely throughout the scheduled maintenance.
If you have any questions or concerns, please feel free to reach out to our support team: https://help.tritondigital.com/docs/contact-support
Best Regards,
Your Triton Digital Team
Apr 3, 2026 10:00 - Apr 17, 2026 10:00 UTC
Streaming delivery servers will be updated within the time window expected for scheduled maintenances under your SLA, unless we can re-route the traffic to other servers prior to the update.
This new release will introduce the following features and improvements:
- Various fixes
This new release will be introduced on the following services:
- Media Gateway (MG)
- Media Relay (MR)
In order to minimize potential listener impacts, live streaming (MG) maintenances are spread over 3 or 4 deployment phases (one per night). The redundancy in place for our streaming services provides non impacting experience for most listeners. During a maintenance window, selected live streaming instances (MG) stop accepting new listeners and route all new listener traffic to alternate streaming instances. During this period, active sessions are kept alive for a minimum of 12 hours. Long-duration listener sessions (>12h) will get disconnected. The Media Relay (MR) maintenances are spread in 2 phases and could impact all listenership for a few seconds if the service can't recover the stream within the set buffer time. In such case, the system will failover on the second Media Relay automatically.
Our team will be monitoring the situation closely throughout the scheduled maintenance.
If you have any questions or concerns, please feel free to reach out to our support team: https://help.tritondigital.com/docs/contact-support
Best Regards,
Your Triton Digital Team
Apr 3, 2026 10:00 - Apr 17, 2026 10:00 UTC
AMERICAS
Under Maintenance
Live Streaming Delivery - East
Under Maintenance
Live Streaming Delivery - West
Under Maintenance
Podcast Delivery
Operational
Content Delivery Network APIs
Operational
Live Streaming Ad Delivery
Operational
Podcast Ad Delivery
Operational
Programmatic Ad Delivery
Operational
On-Demand Ad Delivery
Operational
TAP UI
Operational
TAP Explore
Operational
TAP Reporting
Operational
TAP Reporting - Inventory Availability Forecasting
Operational
TAP API
Operational
Triton Creative Management API
Operational
DMP integrations
Operational
TAP Programmatic UI (Yield-Op)
Operational
Manadge (TAP Programmatic Analytics Dashboard)
Operational
Programmatic Scheduled Reports
Operational
Order Management System (OMS) Proxy
Operational
3rd party cookie synchronization
Operational
3rd Party Trackers & Programmatic Impressions
Operational
Metrics API (Advertising + Measurement)
Operational
Podcast Metrics UI
Operational
Triton Rankers
Operational
Streaming Metrics UI
Operational
Webcast Metrics UI
Operational
Webcast Metrics API
Operational
Data Collection Services (LT / LC)
Operational
Royalty Reporting Metrics UI
Operational
Custom Reports
Operational
Data Export Services
Operational
Omny Studio Management Portal
Operational
Omny Studio Management API
Operational
Omny Studio Recording Agent
Operational
Omny Studio Webhooks Service
Operational
Omny.fm Publishing
Operational
Settings UI
Operational
Login services
Operational
Single Sign On Services
Operational
Triton Console
Operational
SAM Broadcaster Cloud
Operational
Sounder
Operational
EMEA
Under Maintenance
Live Streaming Delivery
Under Maintenance
Podcast Delivery
Operational
Content Delivery Network APIs
Operational
Live Streaming Ad Delivery
Operational
Podcast Ad Delivery
Operational
Programmatic Ad Delivery
Operational
On-Demand Ad Delivery
Operational
TAP UI
Operational
TAP Explore
Operational
TAP Reporting
Operational
TAP Reporting - Inventory Availability Forecasting
Operational
TAP API
Operational
Triton Creative Management API
Operational
Order Management System (OMS) Proxy
Operational
DMP integrations
Operational
TAP Programmatic UI (Yield-Op)
Operational
Manadge (TAP Programmatic Analytics Dashboard)
Operational
Programmatic Scheduled Reports
Operational
3rd party cookie synchronisation
Operational
3rd Party Trackers & Programmatic Impressions
Operational
Metrics API (Advertising + Measurement)
Operational
Podcast Metrics UI
Operational
Triton Rankers
Operational
Streaming Metrics UI
Operational
Webcast Metrics UI
Operational
Webcast Metrics API
Operational
Data Collection Services (LT / LC)
Operational
Royalty Reporting Metrics UI
Operational
Custom Reports
Operational
Data Export Services
Operational
Omny Studio Management Portal
Operational
Omny Studio Management API
Operational
Omny Studio Recording Agent
Operational
Omny Studio Webhooks Service
Operational
Omny.fm Publishing
Operational
Settings UI
Operational
Login services
Operational
Single Sign On Services
Operational
Triton Console
Operational
SAM Broadcaster Cloud
Operational
Sounder
Operational
APAC
Under Maintenance
Live Streaming Delivery - South East & Pacific
Under Maintenance
Live Streaming Delivery - South
Under Maintenance
Podcast Delivery
Operational
Content Delivery Network APIs
Operational
Live Streaming Ad Delivery
Operational
Podcast Ad Delivery
Operational
Programmatic Ad Delivery
Operational
On-Demand Ad Delivery
Operational
TAP UI
Operational
TAP Explore
Operational
TAP Reporting
Operational
TAP Reporting - Inventory Availability Forecasting
Operational
TAP API
Operational
Triton Creative Management API
Operational
DMP integrations
Operational
TAP Programmatic UI (Yield-Op)
Operational
Manadge (TAP Programmatic Analytics Dashboard)
Operational
Programmatic Scheduled Reports
Operational
Order Management System (OMS) Proxy
Operational
3rd party cookie synchronisation
Operational
3rd Party Trackers & Programmatic Impressions
Operational
Metrics API (Advertising + Measurement)
Operational
Podcast Metrics UI
Operational
Triton Rankers
Operational
Streaming Metrics UI
Operational
Webcast Metrics UI
Operational
Webcast Metrics API
Operational
Data Collection Services (LT / LC)
Operational
Royalty Reporting Metrics UI
Operational
Custom Reports
Operational
Data Export Services
Operational
Omny Studio Management Portal
Operational
Omny Studio Management API
Operational
Omny Studio Recording Agent
Operational
Omny Studio Webhooks Service
Operational
Omny.fm Publishing
Operational
Settings UI
Operational
Login services
Operational
Single Sign On Services
Operational
Triton Console
Operational
SAM Broadcaster Cloud
Operational
Sounder
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Webcast Metrics UI Maintenance for 2026-04-20 Apr 20, 2026 16:00-17:00 UTC
An update to the Webcast Metrics UI, affecting the following pages: Total Measurement Explore, and Charts, will be completed. The update will be to limit the date filter to January 2020 and forward. Data prior to January 2020 will still be available via the Audience Details page, but with a less granular data set. This will help to keep performance manageable in our different metrics/explore tabs.
Please note that there is no expected downtime for Webcast Metrics and you should not experience any service interruptions during this process.
For more information, please visit https://help.tritondigital.com/docs/webcast-metrics or contact Support
Best Regards,
Your Triton Digital Team
Posted on Apr 15, 2026 - 15:51 UTC
Please note that there is no expected downtime for Webcast Metrics and you should not experience any service interruptions during this process.
For more information, please visit https://help.tritondigital.com/docs/webcast-metrics or contact Support
Best Regards,
Your Triton Digital Team
Posted on Apr 15, 2026 - 15:51 UTC
Network Maintenance on our Sao Paulo datacenter Apr 23, 2026 00:00-01:00 UTC
A network maintenance at our Sao Paulo datacenter will take place on April 22nd 21:00 local time (BRT). It is expected to run for up to 1 hour in length.
We will be performing an upgrade on network equipment.
There is expected to be a brief downtime for streaming services. The redundancy in place for our services should make this short downtime seamless and non impacting for end users.
Our team will be monitoring the situation closely throughout the scheduled maintenance.
If you have any questions or concerns, please feel free to reach out by opening up a Support ticket.
Affected Region: South America
Posted on Apr 16, 2026 - 15:30 UTC
We will be performing an upgrade on network equipment.
There is expected to be a brief downtime for streaming services. The redundancy in place for our services should make this short downtime seamless and non impacting for end users.
Our team will be monitoring the situation closely throughout the scheduled maintenance.
If you have any questions or concerns, please feel free to reach out by opening up a Support ticket.
Affected Region: South America
Posted on Apr 16, 2026 - 15:30 UTC