Identified - We have identified an issue with how banner clicks are being recorded in the Tap Explore Creative Report. Banner clicks reporting in Tap Explore's Creative report was made to respect VAST 4.1 standards which uses CompanionClickTracking for tracking clicks. However, it seems that most of our clients are not yet compatible with this standard. We will therefore be going back to using "compaionclickthrough" which aligns with how clicks have been historically captured.
Development of this feature is being planned but may require several sprints to accomplish.
More information to come.

Oct 07, 2024 - 21:32 UTC
AMERICAS Operational
90 days ago
99.99 % uptime
Today
East - Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
West - Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Delivery Operational
90 days ago
100.0 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-Demand Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Yield-Op Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Legacy Tap UI Operational
90 days ago
100.0 % uptime
Today
TAP UI Operational
90 days ago
99.98 % uptime
Today
Tap Reporting Operational
90 days ago
100.0 % uptime
Today
Tap Reporting - Inventory Availability Forecasting Operational
90 days ago
100.0 % uptime
Today
Tap Explore Operational
90 days ago
100.0 % uptime
Today
Media Buying API ? Operational
90 days ago
100.0 % uptime
Today
Order Management System (OMS) Proxy Operational
90 days ago
100.0 % uptime
Today
Yield-Op UI Operational
90 days ago
100.0 % uptime
Today
Yield-Op Analytics Dashboard Operational
90 days ago
99.95 % uptime
Today
Yield-Op Scheduled Reports Operational
90 days ago
100.0 % uptime
Today
3rd Party Trackers & Programmatic Impressions Operational
90 days ago
100.0 % uptime
Today
Metrics API (Advertising + Measurement) Operational
90 days ago
100.0 % uptime
Today
Podcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Streaming Metrics UI Operational
90 days ago
100.0 % uptime
Today
Webcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Webcast Metrics API Operational
90 days ago
100.0 % uptime
Today
Data Collection Services (LT / LC) ? Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management Portal Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management API Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Operational
90 days ago
100.0 % uptime
Today
Omny.fm Publishing Operational
90 days ago
100.0 % uptime
Today
Single Sign On Services Operational
90 days ago
100.0 % uptime
Today
Login services Operational
90 days ago
99.98 % uptime
Today
Custom Reports Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Forecasting Tool Operational
90 days ago
100.0 % uptime
Today
Triton Console Operational
90 days ago
100.0 % uptime
Today
3rd party cookie synchronization Operational
90 days ago
100.0 % uptime
Today
Omny Studio Webhooks Service Operational
Data Export Services Operational
90 days ago
100.0 % uptime
Today
SAM Broadcaster Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tap API ? Operational
90 days ago
100.0 % uptime
Today
Royalty Reporting Metrics UI Operational
90 days ago
100.0 % uptime
Today
Settings UI Operational
90 days ago
100.0 % uptime
Today
DMP integrations Operational
90 days ago
100.0 % uptime
Today
Triton Creative Management API ? Operational
90 days ago
100.0 % uptime
Today
Triton Rankers Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
99.99 % uptime
Today
Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Delivery Operational
90 days ago
100.0 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-Demand Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Yield-Op Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Legacy Tap UI Operational
90 days ago
100.0 % uptime
Today
Tap Reporting Operational
90 days ago
100.0 % uptime
Today
Tap Reporting - Inventory Availability Forecasting Operational
90 days ago
100.0 % uptime
Today
Tap Explore Operational
90 days ago
100.0 % uptime
Today
Media Buying API Operational
90 days ago
100.0 % uptime
Today
Order Management System (OMS) Proxy Operational
90 days ago
100.0 % uptime
Today
Yield-Op UI Operational
90 days ago
100.0 % uptime
Today
Yield-Op Analytics Dashboard Operational
90 days ago
99.95 % uptime
Today
Yield-Op Scheduled Reports Operational
90 days ago
100.0 % uptime
Today
3rd Party Trackers & Programmatic Impressions Operational
90 days ago
100.0 % uptime
Today
Metrics API (Advertising + Measurement) Operational
90 days ago
100.0 % uptime
Today
Podcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Streaming Metrics UI Operational
90 days ago
100.0 % uptime
Today
Webcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Webcast Metrics API Operational
90 days ago
100.0 % uptime
Today
Data Collection Services (LT / LC) Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management Portal Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management API Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Operational
90 days ago
100.0 % uptime
Today
Omny.fm Publishing Operational
90 days ago
100.0 % uptime
Today
Single Sign On Services Operational
90 days ago
100.0 % uptime
Today
Login services Operational
90 days ago
99.98 % uptime
Today
Custom Reports Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Forecasting Tool Operational
90 days ago
100.0 % uptime
Today
Triton Console Operational
90 days ago
100.0 % uptime
Today
3rd party cookie synchronisation Operational
90 days ago
100.0 % uptime
Today
TAP UI Operational
90 days ago
99.98 % uptime
Today
Omny Studio Webhooks Service Operational
Data Export Services Operational
90 days ago
100.0 % uptime
Today
SAM Broadcaster Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tap API ? Operational
90 days ago
100.0 % uptime
Today
Royalty Reporting Metrics UI Operational
90 days ago
100.0 % uptime
Today
Settings UI Operational
90 days ago
100.0 % uptime
Today
DMP integrations Operational
90 days ago
100.0 % uptime
Today
Triton Creative Management API ? Operational
90 days ago
100.0 % uptime
Today
Triton Rankers Operational
90 days ago
100.0 % uptime
Today
APAC Operational
90 days ago
99.99 % uptime
Today
South East & Pacific - Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
South - Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Delivery Operational
90 days ago
100.0 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-Demand Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Yield-Op Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Legacy Tap UI Operational
90 days ago
100.0 % uptime
Today
TAP UI Operational
90 days ago
99.98 % uptime
Today
Tap Reporting Operational
90 days ago
100.0 % uptime
Today
Tap Reporting - Inventory Availability Forecasting Operational
90 days ago
100.0 % uptime
Today
Tap Explore Operational
90 days ago
100.0 % uptime
Today
Media Buying API Operational
90 days ago
100.0 % uptime
Today
Order Management System (OMS) Proxy Operational
90 days ago
100.0 % uptime
Today
Yield-Op UI Operational
90 days ago
100.0 % uptime
Today
Yield-Op Analytics Dashboard Operational
90 days ago
99.95 % uptime
Today
Yield-Op Scheduled Reports Operational
90 days ago
100.0 % uptime
Today
3rd Party Trackers & Programmatic Impressions Operational
90 days ago
100.0 % uptime
Today
Metrics API (Advertising + Measurement) Operational
90 days ago
100.0 % uptime
Today
Podcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Streaming Metrics UI Operational
90 days ago
100.0 % uptime
Today
Webcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Webcast Metrics API Operational
90 days ago
100.0 % uptime
Today
Data Collection Services (LT / LC) Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management API Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Operational
90 days ago
100.0 % uptime
Today
Omny.fm Publishing ? Operational
90 days ago
100.0 % uptime
Today
Single Sign On Services Operational
90 days ago
100.0 % uptime
Today
Login services Operational
90 days ago
99.98 % uptime
Today
Custom Reports Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Forecasting Tool Operational
90 days ago
100.0 % uptime
Today
Triton Console Operational
90 days ago
100.0 % uptime
Today
3rd party cookie synchronisation Operational
90 days ago
100.0 % uptime
Today
Omny Studio Webhooks Service Operational
Data Export Services Operational
90 days ago
100.0 % uptime
Today
SAM Broadcaster Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tap API ? Operational
90 days ago
100.0 % uptime
Today
Royalty Reporting Metrics UI Operational
90 days ago
100.0 % uptime
Today
Settings UI Operational
90 days ago
100.0 % uptime
Today
DMP integrations Operational
90 days ago
100.0 % uptime
Today
Triton Creative Management API ? Operational
90 days ago
100.0 % uptime
Today
Triton Rankers Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Live Streaming - Maintenance Oct 31, 2024 10:00 - Nov 15, 2024 16:00 UTC
A software release will take place between Oct 31 2024 UTC and Nov 14 2024 UTC
Streaming delivery servers will be updated within the time window expected for scheduled maintenances under your SLA, unless we can re-route the traffic to other servers prior to the update.

This new release will introduce the following features and improvements:
- Various Bug Fix

This new release will be introduced on the following services:
- Media Gateway (MG)
- Media Relay (MR)

In order to minimize potential listener impacts, live streaming (MG) maintenances are spread over 3 or 4 deployment phases (one per night). The redundancy in place for our streaming services provides non impacting experience for most listeners. During a maintenance window, selected live streaming instances (MG) stop accepting new listeners and route all new listener traffic to alternate streaming instances. During this period, active sessions are kept alive for a minimum of 12 hours. Long-duration listener sessions (>12h) will get disconnected. The Media Relay (MR) maintenances are spread in 2 phases and could impact all listenership for a few seconds if the service can't recover the stream within the set buffer time. In such case, the system will failover on the second Media Relay automatically.

Our team will be monitoring the situation closely throughout the scheduled maintenance.
If you have any questions or concerns, please feel free to reach out by opening up a ticket via our Support portal: http://support.tritondigital.com/.

Best Regards,
Your Triton Digital Team

Posted on Oct 29, 2024 - 18:31 UTC
Past Incidents
Oct 30, 2024

No incidents reported today.

Oct 29, 2024
Completed - The scheduled maintenance has been completed.
Oct 29, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 20:00 UTC
Scheduled - This maintenance introduces the following change in TAP Explore Impressions/Impressions-Hourly reports:

- New filter “Contextual Tag”
- New filter/dimension “Contextual Targeting”

Please note that there is no interruption to reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Support ticket.

Best Regards,
Your Triton Digital Team

Oct 29, 16:04 UTC
Resolved - This incident is considered resolved.
Oct 29, 20:44 UTC
Monitoring - A fix was implemented which should greatly improve reliability of the data flow tot he UI. Users should no longer see gaps in the Realtime stats due tot his incident.
We will monitor the situation closely.

Oct 28, 20:21 UTC
Investigating - We are investigating an issue whereby users will see data gaps in the Realtime Listening stats graphs.
Please note that gaps caused by this incident are not actual, listening drops.
This incident will not affect Webcast Metrics reports.
More information to come.

Oct 23, 21:56 UTC
Resolved - This incident is considered resolved.
Oct 29, 20:44 UTC
Monitoring - A network connectivity issue with one of our providers occurred around 19:35 UTC at our Montreal data centre. Connectivity was subsequently restored at 19:50 UTC and is currently stable.
Listeners connected to this location will have been suddenly disconnected. Note that some 3rd party tracking URLs may have been affected by this incident as this triggered DNS resolution issues for our impression services. Triton Impression data is unaffected by this issue.
We are monitoring the situation closely.

Oct 28, 20:41 UTC
Completed - The scheduled maintenance has been completed.
Oct 29, 16:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 16:22 UTC
Scheduled - A few DSPs (AdsWizz, Magnite and SpringServe) do not support price reduction and therefore can not support Fixed or Second price where price reduction occurs.

This release prevents deals with these DSPs from using pricing (Fixed or Second Price) that these DSPs do not support.

Please contact your CSM or Triton Digital support with any questions.

Oct 29, 16:21 UTC
Oct 28, 2024
Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024
Completed - The scheduled maintenance has been completed.
Oct 25, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 23:00 UTC
Update - A software maintenance will take place on Thursday 2024-10-24 at 23:00 UTC.

This update introduces the following change:
- Backend technical upgrade necessary to maintain the forecasting service

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance.

While the maintenance is ongoing, users of the Avails-API may:
- Receive some 500 errors
- See an impact on the availability of the forecasting service

If you have any questions, please contact us by creating a Support ticket.

Best Regards,
Your Triton Digital Team

Oct 24, 23:00 UTC
Update - A software maintenance will take place on Thursday 2024-10-24 at 23:00 UTC.

This update introduces the following change:
- Backend technical upgrade necessary to maintain the forecasting service

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance.

While the maintenance is ongoing, users of the Avails-API may:
- Receive some 500 errors
- See an impact on the availability of the forecasting service

If you have any questions, please contact us by creating a Support ticket.

Best Regards,
Your Triton Digital Team

Oct 24, 23:00 UTC
Scheduled - A software maintenance will take place on Thursday 2024-10-24 at 23:00 UTC.

This update introduces the following change:
- Backend technical upgrade necessary to maintain the forecasting service

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance.

While the maintenance is ongoing, users of the Avails-API may:
- Receive some 500 errors
- See an impact on the availability of the forecasting service

If you have any questions, please contact us by creating a Support ticket.

Best Regards,
Your Triton Digital Team

Oct 24, 23:00 UTC
Oct 24, 2024
Resolved - This incident is considered resolved.
Oct 24, 13:03 UTC
Monitoring - A fix has been implemented. Users should once again be able to copy Stream Access Control Rules. If an error is still present, please validate if the rule comes in conflict with a previously existing rule.
We will monitor the situation closely.

Oct 23, 21:12 UTC
Investigating - We are currently investigating a bug in Stream Access Control whereby users are getting an error when trying to copy a rule.
Users are instructed to add their rules manually as a work around.
More information to come.

Oct 22, 17:58 UTC
Oct 23, 2024
Resolved - Our monitoring has shown that the fix was successful.
This incident is considered resolved.

Oct 23, 21:11 UTC
Monitoring - The remaining flights being affected by this issue have been fixed and should now be delivering as intended.
We will continue to monitor the situation closely.

Oct 22, 22:18 UTC
Identified - Some flights were found to still be affected by this issue. We are actively working on fixing these asap.
Oct 22, 20:34 UTC
Monitoring - At 00:00 UTC yesterday, our team re-published all flights affected by this incident. Delivery of the affected flights has resumed.
We are monitoring the situation closely.
More information to come.

Oct 22, 17:52 UTC
Update - A UI fix for Tap was deployed. Flights should no longer be displaying the "Creative not live" error.
As a second step to resolution, our team is currently working on re-publishing all affected flights so that delivery can begin.
More information to come.

Oct 21, 19:57 UTC
Identified - We have identified an issue with the Triton Creative Manager where creatives uploaded since 14:30 UTC will be giving an error in Tap stating that the "Creative is not live". This incident is affecting the flight's delivery if it was published after 14:30 UTC.
Said differently:
If a flight was published after 14:30 UTC, delivery stoped.
Flights published before 14:30 UTC today are delivering as expected.
Our team is actively working on a fix.

Oct 21, 19:42 UTC
Completed - The scheduled maintenance has been completed.
Oct 23, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 15:30 UTC
Scheduled - SCHEDULED
A planned software release will take place on 2024-10-23 at 11:30 AM EDT (15:30 UTC)

WCM Metrics could be affected, users might see a drop in Realtime stats. Historical data will not be affected.

Oct 22, 20:45 UTC
Completed - The scheduled maintenance has been completed.
Oct 23, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 00:00 UTC
Scheduled - A software maintenance will take place on Wednesday 2024-10-23 at 00:00 am UTC.

This update introduces the following change:
- Backend technical upgrade necessary to maintain the forecasting service

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance.

While the maintenance is ongoing, users of the Avails-API may:
- Receive some 500 errors
- See an impact on the availability of the forecasting service

If you have any questions, please contact us by creating a Support ticket.

Best Regards,
Your Triton Digital Team

Oct 22, 15:55 UTC
Oct 22, 2024
Completed - The scheduled maintenance has been completed.
Oct 22, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 19:30 UTC
Scheduled - Please note that we will be experiencing downtime on Tuesday, October 22nd at 7:30pm (UTC) for a duration of up to 1 hour, although we believe it will be much less, due to database maintenance.

Ad delivery will not be impacted by the maintenance. In TAP Reports and Metrics API, any queries done during the maintenance will not return any results. Forecasting will not return data for Ad Quality/Exclusivity and Contending. Clients using the TAP API should expect errors.

We apologize in advance for any inconvenience that may be caused.


Best Regards,
Your Triton Digital Team

Oct 21, 19:13 UTC
Completed - The scheduled maintenance has been completed.
Oct 22, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:00 UTC
Scheduled - This maintenance introduces the following change:

* re-enabling new start & end time fields for all flights
* fixing issue that caused issues with live creative
* fixed issue where city names no longer appeared in latitude/longitude targeting
* fixed issue where Frequency reporting links disappeared for migrated creative flights

Please note that there is no interruption to reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Support ticket.

Best Regards,
Your Triton Digital Team

Oct 21, 23:54 UTC
Oct 21, 2024
Completed - The scheduled maintenance has been completed.
Oct 21, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 14:30 UTC
Scheduled - This maintenance introduces the following change:

* New start & end time fields for all flights
* fixed issue where city names no longer appeared in latitude/longitude targeting
* fixed issue wehre Frequency reporting links disappeared for migrated creative flights

Please note that there is no interruption to reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Support ticket.

Best Regards,
Your Triton Digital Team

Oct 21, 14:05 UTC
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024
Completed - The scheduled maintenance has been completed.
Oct 17, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 20:00 UTC
Scheduled - This maintenance introduces the following change:

- PDF are now exported with the selected filters

If you have any questions, please contact us by creating a Support ticket.

Best Regards,
Your Triton Digital Team

Oct 17, 18:32 UTC
Oct 16, 2024
Completed - The scheduled maintenance has been completed.
Oct 16, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 UTC
Scheduled - A maintenance update will take place at 18:00 EDT.

WCM Metrics could be affected, users might see a drop in Realtime stats. Historical data will not be affected.

Oct 15, 21:18 UTC