Advertiser separation not respected for programmatic guaranteed deals
Identified - We have identified an issue where advertiser separation is not being respected for programatic guaranteed deals. The issue has been found and a fix is currently being developed. We hope to deploy the fix in the coming days.
In the mean time, adding a frequency capping tot he PG flight for 1 ad per break should provide an adequate work around.
More information to come.
Nov 20, 2024 - 15:07 UTC
Banner clicks not being reported in TAP Explore Creative Report
Identified - We have identified an issue with how banner clicks are being recorded in the Tap Explore Creative Report. Banner clicks reporting in Tap Explore's Creative report was made to respect VAST 4.1 standards which uses CompanionClickTracking for tracking clicks. However, it seems that most of our clients are not yet compatible with this standard. We will therefore be going back to using "compaionclickthrough" which aligns with how clicks have been historically captured.
Development of this feature is being planned but may require several sprints to accomplish.
More information to come.
Oct 07, 2024 - 21:32 UTC
Uptime over the past 90 days. View historical uptime.
AMERICAS Degraded Performance
90 days ago
99.99 % uptime
Today
East - Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
West - Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Delivery Operational
90 days ago
100.0 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-Demand Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Yield-Op Ad Delivery Degraded Performance
90 days ago
100.0 % uptime
Today
Legacy Tap UI Operational
90 days ago
100.0 % uptime
Today
TAP UI Operational
90 days ago
99.98 % uptime
Today
Tap Reporting Operational
90 days ago
100.0 % uptime
Today
Tap Reporting - Inventory Availability Forecasting Operational
90 days ago
100.0 % uptime
Today
Tap Explore Operational
90 days ago
100.0 % uptime
Today
Media Buying API ? Operational
90 days ago
100.0 % uptime
Today
Order Management System (OMS) Proxy Operational
90 days ago
100.0 % uptime
Today
Yield-Op UI Operational
90 days ago
100.0 % uptime
Today
Yield-Op Analytics Dashboard Operational
90 days ago
99.95 % uptime
Today
Yield-Op Scheduled Reports Operational
90 days ago
100.0 % uptime
Today
3rd Party Trackers & Programmatic Impressions Operational
90 days ago
100.0 % uptime
Today
Metrics API (Advertising + Measurement) Operational
90 days ago
100.0 % uptime
Today
Podcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Streaming Metrics UI Operational
90 days ago
100.0 % uptime
Today
Webcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Webcast Metrics API Operational
90 days ago
100.0 % uptime
Today
Data Collection Services (LT / LC) ? Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management Portal Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management API Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Operational
90 days ago
100.0 % uptime
Today
Omny.fm Publishing Operational
90 days ago
100.0 % uptime
Today
Single Sign On Services Operational
90 days ago
100.0 % uptime
Today
Login services Operational
90 days ago
99.98 % uptime
Today
Custom Reports Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Forecasting Tool Operational
90 days ago
100.0 % uptime
Today
Triton Console Operational
90 days ago
100.0 % uptime
Today
3rd party cookie synchronization Operational
90 days ago
100.0 % uptime
Today
Omny Studio Webhooks Service Operational
Data Export Services Operational
90 days ago
100.0 % uptime
Today
SAM Broadcaster Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tap API ? Operational
90 days ago
100.0 % uptime
Today
Royalty Reporting Metrics UI Operational
90 days ago
100.0 % uptime
Today
Settings UI Operational
90 days ago
100.0 % uptime
Today
DMP integrations Operational
90 days ago
100.0 % uptime
Today
Triton Creative Management API ? Operational
90 days ago
100.0 % uptime
Today
Triton Rankers Operational
90 days ago
100.0 % uptime
Today
EMEA Degraded Performance
90 days ago
99.99 % uptime
Today
Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Delivery Operational
90 days ago
100.0 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-Demand Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Yield-Op Ad Delivery Degraded Performance
90 days ago
100.0 % uptime
Today
Legacy Tap UI Operational
90 days ago
100.0 % uptime
Today
Tap Reporting Operational
90 days ago
100.0 % uptime
Today
Tap Reporting - Inventory Availability Forecasting Operational
90 days ago
100.0 % uptime
Today
Tap Explore Operational
90 days ago
100.0 % uptime
Today
Media Buying API Operational
90 days ago
100.0 % uptime
Today
Order Management System (OMS) Proxy Operational
90 days ago
100.0 % uptime
Today
Yield-Op UI Operational
90 days ago
100.0 % uptime
Today
Yield-Op Analytics Dashboard Operational
90 days ago
99.95 % uptime
Today
Yield-Op Scheduled Reports Operational
90 days ago
100.0 % uptime
Today
3rd Party Trackers & Programmatic Impressions Operational
90 days ago
100.0 % uptime
Today
Metrics API (Advertising + Measurement) Operational
90 days ago
100.0 % uptime
Today
Podcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Streaming Metrics UI Operational
90 days ago
100.0 % uptime
Today
Webcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Webcast Metrics API Operational
90 days ago
100.0 % uptime
Today
Data Collection Services (LT / LC) Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management Portal Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management API Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Operational
90 days ago
100.0 % uptime
Today
Omny.fm Publishing Operational
90 days ago
100.0 % uptime
Today
Single Sign On Services Operational
90 days ago
100.0 % uptime
Today
Login services Operational
90 days ago
99.98 % uptime
Today
Custom Reports Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Forecasting Tool Operational
90 days ago
100.0 % uptime
Today
Triton Console Operational
90 days ago
100.0 % uptime
Today
3rd party cookie synchronisation Operational
90 days ago
100.0 % uptime
Today
TAP UI Operational
90 days ago
99.98 % uptime
Today
Omny Studio Webhooks Service Operational
Data Export Services Operational
90 days ago
100.0 % uptime
Today
SAM Broadcaster Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tap API ? Operational
90 days ago
100.0 % uptime
Today
Royalty Reporting Metrics UI Operational
90 days ago
100.0 % uptime
Today
Settings UI Operational
90 days ago
100.0 % uptime
Today
DMP integrations Operational
90 days ago
100.0 % uptime
Today
Triton Creative Management API ? Operational
90 days ago
100.0 % uptime
Today
Triton Rankers Operational
90 days ago
100.0 % uptime
Today
APAC Degraded Performance
90 days ago
99.99 % uptime
Today
South East & Pacific - Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
South - Live Streaming Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Delivery Operational
90 days ago
100.0 % uptime
Today
Live Streaming Ad Delivery Operational
90 days ago
100.0 % uptime
Today
On-Demand Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Podcast Ad Delivery Operational
90 days ago
100.0 % uptime
Today
Yield-Op Ad Delivery Degraded Performance
90 days ago
100.0 % uptime
Today
Legacy Tap UI Operational
90 days ago
100.0 % uptime
Today
TAP UI Operational
90 days ago
99.98 % uptime
Today
Tap Reporting Operational
90 days ago
100.0 % uptime
Today
Tap Reporting - Inventory Availability Forecasting Operational
90 days ago
100.0 % uptime
Today
Tap Explore Operational
90 days ago
100.0 % uptime
Today
Media Buying API Operational
90 days ago
100.0 % uptime
Today
Order Management System (OMS) Proxy Operational
90 days ago
100.0 % uptime
Today
Yield-Op UI Operational
90 days ago
100.0 % uptime
Today
Yield-Op Analytics Dashboard Operational
90 days ago
99.95 % uptime
Today
Yield-Op Scheduled Reports Operational
90 days ago
100.0 % uptime
Today
3rd Party Trackers & Programmatic Impressions Operational
90 days ago
100.0 % uptime
Today
Metrics API (Advertising + Measurement) Operational
90 days ago
100.0 % uptime
Today
Podcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Streaming Metrics UI Operational
90 days ago
100.0 % uptime
Today
Webcast Metrics UI Operational
90 days ago
100.0 % uptime
Today
Webcast Metrics API Operational
90 days ago
100.0 % uptime
Today
Data Collection Services (LT / LC) Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management API Operational
90 days ago
100.0 % uptime
Today
Omny Studio Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Operational
90 days ago
100.0 % uptime
Today
Omny.fm Publishing ? Operational
90 days ago
100.0 % uptime
Today
Single Sign On Services Operational
90 days ago
100.0 % uptime
Today
Login services Operational
90 days ago
99.98 % uptime
Today
Custom Reports Operational
90 days ago
100.0 % uptime
Today
Omny Campaign Manager Forecasting Tool Operational
90 days ago
100.0 % uptime
Today
Triton Console Operational
90 days ago
100.0 % uptime
Today
3rd party cookie synchronisation Operational
90 days ago
100.0 % uptime
Today
Omny Studio Webhooks Service Operational
Data Export Services Operational
90 days ago
100.0 % uptime
Today
SAM Broadcaster Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tap API ? Operational
90 days ago
100.0 % uptime
Today
Royalty Reporting Metrics UI Operational
90 days ago
100.0 % uptime
Today
Settings UI Operational
90 days ago
100.0 % uptime
Today
DMP integrations Operational
90 days ago
100.0 % uptime
Today
Triton Creative Management API ? Operational
90 days ago
100.0 % uptime
Today
Triton Rankers Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

Unresolved incident: Advertiser separation not respected for programmatic guaranteed deals.

Nov 19, 2024
[Avails-API / Forecasting] scheduled maintenance for Tuesday November 19th at 00:00 am UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:00 UTC
Scheduled - A software maintenance & a deployment of a new feature will take place on Tuesday 2024-11-19 at 00:00 UTC.

This update introduces the following changes:
- Backend technical upgrade necessary to maintain the forecasting service
- Deployment of improved handling of live preroll missed opportunities in the forecasting calculation

Please note that there is no interruption to ad-serving or reporting data collection during this maintenance.

While the maintenance is ongoing, users of the Avails-API may:
- Receive some 500 errors
- See an impact on the availability of the forecasting service

In relation to the deployment of the improved live preroll handling, the impacts are:
- The forecasting calculation will now take into account the case where publishers have 2 live prerolls.
- There will be up to a 25% difference in the total inventory figures for some publishers based on this new approach (it will only affect publishers using live preroll)
- It will be a gradual increase over the next 28 days post deployment, we are not reprocessing past data

If you have any questions, please contact us by creating a Support ticket.

Best Regards,
Your Triton Digital Team
Nov 15, 22:12 UTC
Nov 18, 2024
Error Accessing Triton's Console
Resolved - This incident has been resolved.
Nov 18, 15:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 18:07 UTC
Investigating - We are currently investigating this issue. More information to come.
Nov 17, 15:14 UTC
Nov 17, 2024
Nov 16, 2024

No incidents reported.

Nov 15, 2024
Live Streaming - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 15, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 10:00 UTC
Scheduled - A software release will take place between Oct 31 2024 UTC and Nov 14 2024 UTC
Streaming delivery servers will be updated within the time window expected for scheduled maintenances under your SLA, unless we can re-route the traffic to other servers prior to the update.

This new release will introduce the following features and improvements:
- Various Bug Fix

This new release will be introduced on the following services:
- Media Gateway (MG)
- Media Relay (MR)

In order to minimize potential listener impacts, live streaming (MG) maintenances are spread over 3 or 4 deployment phases (one per night). The redundancy in place for our streaming services provides non impacting experience for most listeners. During a maintenance window, selected live streaming instances (MG) stop accepting new listeners and route all new listener traffic to alternate streaming instances. During this period, active sessions are kept alive for a minimum of 12 hours. Long-duration listener sessions (>12h) will get disconnected. The Media Relay (MR) maintenances are spread in 2 phases and could impact all listenership for a few seconds if the service can't recover the stream within the set buffer time. In such case, the system will failover on the second Media Relay automatically.

Our team will be monitoring the situation closely throughout the scheduled maintenance.
If you have any questions or concerns, please feel free to reach out by opening up a ticket via our Support portal: http://support.tritondigital.com/.

Best Regards,
Your Triton Digital Team
Oct 29, 18:31 UTC
Manadge - Empty Dashboards
Resolved - This incident is considered resolved.
Nov 15, 14:28 UTC
Monitoring - A fix has been implemented. Users should no longer see empty dashboards with "No metric selected" instead of the desired metrics and data.
We will be monitoring the situation closely to ensure stability..
Nov 14, 19:04 UTC
Identified - The cause of the issue has been found. We will be releasing a fix soon.
More information to come.
Nov 13, 17:48 UTC
Update - While we are continuing our efforts to this the cause of this issue, the following work around is suggested:
1. Click on Settings & Members.
2. Scroll down to Preferences.
3. From the Home Page drop down, select All Deals.
4. Close the settings page using the X at the top right corner of the screen.
5. Reload the browser page.
6. Click on My Dashboard
7. Data should now be visible for all dashboards.
More information to come.
Nov 13, 17:33 UTC
Investigating - We are currently investigating an issue where users may see empty dashboards in Manadge.
Please note that this incident is not affecting auctions or ad delivery.
More information to come.
Nov 13, 17:15 UTC
Yield-Op - Delivery issues impacting some DV360 PG deals
Resolved - The incident has been resolved.
Nov 15, 12:45 UTC
Investigating - We are currently investigating an issue impacting the delivery of some programmatic guaranteed deals with DV360.
Only a few deals are affected.
More information to come.
Nov 15, 10:58 UTC
Nov 14, 2024
TAP UI scheduled maintenance for Wednesday November 13th 2024 at 7.00 pm EST
Completed - The scheduled maintenance has been completed.
Nov 14, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 00:00 UTC
Scheduled - This maintenance introduces the following change:

* Overtone: Support for .ogg files
* Overtone: Larger upload box for drag & drop ease of use
* Removed some restrictions for reseller targeting
* Re-enabled advertiser domains
* Reselling advertisers will no longer appear in Exclusivity rules

Please note that there is no interruption to reporting data collection during this maintenance.

If you have any questions, please contact us by creating a Support ticket.

Best Regards,
Your Triton Digital Team
Nov 13, 23:27 UTC
Nov 13, 2024
Nov 12, 2024
Manadge - Issue with data processing and display
Resolved - All data reprocessing and ingestion is now complete. The system is fully caught up and operating under normal parameters for data ingestion.
This incident is considered resolved.
Nov 12, 17:00 UTC
Update - Data ingestion is largely caught up. We have found a gap in data from 7:00 to 10:00 AM UTC on November 7th, which we are reinvesting into the system. This effort should take a few hours to complete.
More information to come.
Nov 12, 15:59 UTC
Identified - Further fixes have been applied. However, data reprocessing must be performed in order for the data to properly populate in the UI.
This processing effort is expected to take serval hours, lasting until end of day.
More information to come.
Nov 8, 16:42 UTC
Investigating - We are currently investigating this issue
Nov 8, 13:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 11:26 UTC
Investigating - We are aware of data display issues in the Manadge UI at the moment.
We are currently investigating an issue affecting the data process flow, causing an issue in displaying data in Manadge dashboards since the morning of 8th November 2024 (UTC).
No data has been lost.
More information to come.
Nov 8, 11:26 UTC
Manadge changes made on dashboards not applied
Resolved - This incident has been resolved. The filters and changes performed on Manadge dashboards work as expected.
Nov 12, 08:48 UTC
Investigating - We are currently investigating an issue where changes made on Manadge dashboards are not applied and it defaults to a previous cached version of the dashboard.
More information to come
Nov 11, 12:11 UTC
Nov 11, 2024
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage