Get webhook notifications whenever Triton Digital Platform Status creates an incident, updates an incident, resolves an incident or changes a component status.
Monitoring - A fix has been deployed. Users should now see TAP Explore behave normally. We will be monitoring the situation closely.
May 08, 2026 - 21:16 UTC
Identified - The origin of the issue was identified. Our team is working on a fix. More information to come.
May 08, 2026 - 19:20 UTC
Investigating - We are investigating an issue in TAP Explore where users selecting the "Segment PoP" Report Type will cause the UI to go blanc. Our team is actively looking on restoring functionality. More information to come.
May 08, 2026 - 19:05 UTC
Monitoring - The issue was found to be an unexpected side effect of a deployment made as part of the recent Metrics UI maintenance for 2026-05-05 at 07:30 PM UTC (https://tritonstatus.statuspage.io/incidents/p18m3qp182hm). A rollback has been applied which has restored functionality. Users still seeing a blank page are instructed to clear their browser cache and log back into Metrics/Tap. We are monitoring the situation closely.
May 08, 2026 - 15:23 UTC
Investigating - We are currently investigating reports of some users having issues accessing to Metrics UI (Webcast Metrics, Podcast Metrics and TAP Explore). As a workaround we recommend clearing your browser cache and temporary files and/or use incognito/Private mode. More information to come.
May 08, 2026 - 08:29 UTC
Investigating - We have identified an issue with our connection to Google's Youtube Reporting API preventing us from gathering video podcast data. Users will not be able to see new data reported for April 28th onwards. There is a possibility that some clients will see incomplete data prior to April 28th as well. We are in contact with Google to restore this functionality. More information to come.
Apr 29, 2026 - 15:58 UTC
AMERICAS
Operational
90 days ago
99.92
% uptime
Today
Live Streaming Delivery - East
Operational
90 days ago
100.0
% uptime
Today
Live Streaming Delivery - West
Operational
90 days ago
100.0
% uptime
Today
Podcast Delivery
Operational
90 days ago
100.0
% uptime
Today
Content Delivery Network APIs
Operational
90 days ago
100.0
% uptime
Today
Live Streaming Ad Delivery
Operational
90 days ago
100.0
% uptime
Today
Podcast Ad Delivery
Operational
90 days ago
100.0
% uptime
Today
Programmatic Ad Delivery
Operational
90 days ago
100.0
% uptime
Today
On-Demand Ad Delivery
Operational
90 days ago
96.8
% uptime
Today
TAP UI
Operational
90 days ago
100.0
% uptime
Today
TAP Explore
Operational
90 days ago
100.0
% uptime
Today
TAP Reporting
Operational
90 days ago
100.0
% uptime
Today
TAP Reporting - Inventory Availability Forecasting
Operational
A software maintenance will take place on 2026-05-11 at 14:00 UTC
This update introduces the following change:
We will be updating the API that is being used to call DMP/profile enrichment.
Please note that there is no interruption to ad-serving or reporting data collection during this maintenance.
If you have any questions, please contact us by creating a Support ticket.
Best Regards, Your Triton Digital Team Posted on
May 08, 2026 - 17:59 UTC
Past Incidents
May 9, 2026
No incidents reported today.
May 8, 2026
Unresolved incidents: TAP Explore - Selecting Segment PoP results in blanc page, Metrics UI - Login errors to Webcast Metrics Podcast Metrics and TAP Explore.
Resolved -
Connectivity and services have now been fully restored to our London data centre. This incident is considered resolved.
May 6, 17:22 UTC
Identified -
The issue was identified to be a faulty network equipment. The equipment was replaced and our team is currently working on restoring connectivity and services to the data centre. More information to come.
May 6, 17:06 UTC
Investigating -
We are currently investigating a network instability affecting our London datacenter. Listener experience and ad delivery might be impacted. We will provide further updates as more information becomes available. Thank you for your patience.
May 6, 07:07 UTC
Completed -
The scheduled maintenance has been completed.
May 5, 20:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 19:30 UTC
Scheduled -
A software maintenance & deployment of bug fixes will take place on 2026-05-05 at 07:30 PM UTC. This update introduces the following changes:
* Reinforcement of the 24-hour session duration in Metrics UI . * A fix for reports pulled via Metrics API, addressing cases where reports for the Netherlands could return no data.
The following components will be updated:
* Metrics UI
If you have any questions, please contact us by creating a Support ticket.
Best Regards, Your Triton Digital Team
May 5, 16:11 UTC
Completed -
The scheduled maintenance has been completed.
May 5, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 17:00 UTC
Scheduled -
A software maintenance will take place on Tuesday, May 5th at 17:00 UTC.
This update introduces the following change: - Backend technical upgrade necessary to maintain the forecasting service
Please note that there is no interruption to ad-serving or reporting data collection during this maintenance.
While the maintenance is ongoing, users of the Avails-API may: - Receive some 500 errors - See an impact on the availability of the forecasting service
If you have any questions, please contact us by creating a Support ticket.
Best Regards, Your Triton Digital Team
May 4, 14:38 UTC
Resolved -
This incident is now considered resolved.
May 5, 14:04 UTC
Monitoring -
We are currently monitoring an issue where users might have experienced momentarily where impression data was not displayed in campaign/flight tables in TAP UI. This was not impacting delivery.
May 4, 15:48 UTC
Resolved -
No further impact has been observed. This incident is considered resolved.
May 4, 16:58 UTC
Monitoring -
On May 1st between 18:55 and 19:55 UTC, our North American on demand ad servers experienced an abnormally high level of requests. This resulted in a temporary inability for our system to respond to On Demand Ad requests during this period. Ad Requests made to our other endpoints around the world were not affected. Our teams have mitigated the issue and we are monitoring the situation closely.
May 1, 19:58 UTC
Completed -
The scheduled maintenance has been completed.
May 1, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 18:00 UTC
Scheduled -
A software maintenance & deployment of platform improvements will take place starting on 2026-04-29 at 18hrs UTC, with activities continuing over a period of approximately two days. This update introduces the following changes:
*Enhancements to our streaming platform's security and operational reliability.
The following components will be updated: Core backend services supporting our streaming delivery network.
Please note that there is no expected downtime for Live Streaming and you should not experience any service interruptions during this process. Our teams will be actively monitoring the platform throughout the maintenance window.
If you have any questions or notice anything unusual, please contact us by creating a Support ticket.
Best Regards, Your Triton Digital Team
Apr 22, 21:16 UTC
Completed -
The scheduled maintenance has been completed.
Apr 30, 22:36 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 22:35 UTC
Scheduled -
The following items have been deployed in our latest releases: [Tag-API, tap-lib-common] Replace Spark framework with Ktor - tag-api -> Debt [Tag-API] Add Station Tag changes to Audit Log -> Feature [Tag-API] Allow users to delete station tags even if the station is disabled. -> Debt [Tag-API, tap-lib-common] Use ktor-openapi-tools to generate API docs - tag-api -> Feature [Ad-Separation-API] Use ktor-openapi-tools to generate API docs - ad-separation-api -> Feature [Ad-Separation-API, BAPI, Tag-API, tap-lib-common] Upgrade Exposed to latest version -> Debt [BAPI, k8s-booking-api] Restrict dev and staging ingress to iHeart IP allowlist -> Task [BAPI, Tag-API, tap-lib-common] EnumAdapterFactory not respecting SerializedName annotation -> Bug [BAPI] Cleanup if a single advertiserId exists in Exclusivity -> Feature
Apr 30, 22:32 UTC
Resolved -
This incident is now considered resolved.
Apr 30, 17:30 UTC
Monitoring -
A fix has been applied and the DMP segments are now loading in the TAP UI Listener targeting section. We will be monitoring.
Apr 29, 19:28 UTC
Investigating -
We are currently investigating an issue where the list of DMP segments is not loading in the TAP UI Listener targeting section. This is not affecting delivery of flights that have existing DMP segments already selected.
Apr 29, 14:08 UTC
Completed -
The scheduled maintenance has been completed.
Apr 28, 14:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 13:30 UTC
Scheduled -
This maintenance introduces the following change:
* [Admin Programmatic - Open Marketplace Rules] Rules List Page, Creation, Update and Deletion * Add Country filter/column to DMP Segments Targeting rule * More internal fixes and improvements
Please note that there is no interruption to reporting data collection during this maintenance.
If you have any questions, please contact us by creating a Support ticket.
Best Regards, Your Triton Digital Team
Apr 27, 18:14 UTC
Completed -
The scheduled maintenance has been completed.
Apr 27, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 14:00 UTC
Scheduled -
An update to the Webcast Metrics UI, affecting the following pages: Total Measurement Explore, and Charts, will be completed. The update will be to limit the date filter to January 2020 and forward. Data prior to January 2020 will still be available via the Audience Details page, but with a less granular data set. This will help to keep performance manageable in our different metrics/explore tabs.
Please note that there is no expected downtime for Webcast Metrics and you should not experience any service interruptions during this process.